Your information, plainly

This policy explains what VIP Auto Customs collects when you use vipautocustoms.com, what we do with it, and the choices you have. It covers the whole website, including the Quick Quote and Instant Quote forms and the blog.

Who we are

VIP Auto Customs, 300 N Altadena Dr, Pasadena, CA 91107. Phone (626) 577-7648, email sales@vipautocustoms.com. We share the address with our sister company, Modern Touch Window Films, which has its own website and privacy practices.

What we collect

What you give us

When you request a quote, we collect your name, your phone number or email address and which of the two you prefer, your vehicle's year, make, model and size, the services and products you selected, whether the car already has tint, and any notes you add. We also record the estimate the form showed you, a request identifier, and your agreement to follow-up, with the time you gave it. When you send a message through the contact form, we collect your name, email address, phone number and your message. When you call, email or visit, we keep what you tell us in order to do the work.

What the website collects on its own

• Visit measurement. Our hosting provider, Vercel, measures page views and page speed. This uses no cookies and does not identify you.
• Advertising tags. The site loads the Google Ads tag and the Meta (Facebook) Pixel on every page. They set cookies and collect your IP address, device and browser details, and which pages you viewed, so that Google and Meta can measure whether our ads led to a visit or a quote request and can show you our ads elsewhere. Google and Meta use this data under their own privacy policies.
• Server logs. Like any website, our host records the IP address, browser type and pages requested for security and troubleshooting.

How we use it

• To prepare and explain your estimate, answer your questions and arrange your appointment.
• To follow up on a quote request, by the contact method you chose, or to answer a message you sent us. Our staff do this manually. Submitting a quote request does not sign you up for automated marketing texts or emails.
• To keep business records of the work we do.
• To measure the website and our advertising, as described above.

Who else sees it

• Google. The quote form and the contact form send what you enter through Google Apps Script; requests and messages are stored in Google Sheets and emailed to our sales inbox. The Google Ads tag sends visit data to Google.
• Meta. The Meta Pixel sends visit data to Meta.
• Vercel. Hosts the website and processes server logs and visit measurement.
• Lenders. If you apply for financing, you do so on Synchrony's or Snap Finance's own website under their privacy policies. We do not see your application.

We do not sell your personal information. We do not share your quote details with anyone except the providers above and the staff handling your request. Under California law, the advertising tags may count as "sharing" personal information for cross-context advertising; the next section explains how to opt out.

Your choices

• Follow-up. Tell us to stop and we will. Reply to the message, call, or email us.
• Advertising cookies. You can opt out of personalized ads at Google Ads Settings and in Meta Ad Preferences, block or clear cookies in your browser, or use a content blocker. The site works without them.
• Browser signals. The site does not change its behavior in response to "Do Not Track" or Global Privacy Control signals. Use the options above instead.
• Access, correction and deletion. California residents, and anyone else, can ask us what quote information we hold about them, ask us to correct or delete it, or ask us to stop following up. Email sales@vipautocustoms.com or call (626) 577-7648. We may need to verify who you are first, and we may have to keep records the law requires us to keep. We will not treat you differently for making a request.

How long we keep it

We keep quote requests for as long as we need them to handle your request and keep our business records, then delete them. Advertising and measurement data is kept by Google, Meta and Vercel for the periods in their own policies.

Security

The site is served over HTTPS only. Quote requests travel encrypted to Google and are held in accounts that only our staff can open. No method of transmission or storage is perfectly secure, so please do not put sensitive information such as payment card numbers in the form.

Children

The website is for adults arranging work on their vehicles. We do not knowingly collect information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.

Changes

When this policy changes, the new version appears here with a new effective date. Material changes are noted at the top of the page.

Contact

VIP Auto Customs
300 N Altadena Dr, Pasadena, CA 91107
(626) 577-7648 · sales@vipautocustoms.com